Customer service
An agent that answers WhatsApp and calls in your brand's voice: it responds, qualifies and books.
- Qualifies prospects with short questions
- Books on your real calendar
- Saves every conversation for you to review
2026 pilot · 3 of 10 spots left
Your business, attended and run with AI.
VILO answers your customers on WhatsApp and by phone, qualifies them and books meetings on your calendar. It also gives you an assistant that invoices, collects payments and answers questions about your business, plus a portal where everything is recorded. It connects to the tools you already use; if you are missing a system, VILO brings the essentials.
124/7 customer service
2AI assistant for the owner
3Management portal
WhatsApp · 10:14 pmLead qualified and booked: on-site visit, Wednesday 10:30 am.
Assistant“Issue October's recurring invoices” → 4 of 4 issued.
Why VILO
What costs you time and sales today, solved
If any of these sound familiar, VILO is for you.
Customers message you on WhatsApp at all hours and you can't keep up; they go to a competitor.
An agent replies instantly, 24/7 and in your brand's voice, qualifies with a few questions and books the appointment.
Coordinating schedules by chat or phone eats up your day.
It offers only real free slots from your calendar (Outlook or Google) and creates the Teams meeting when booking.
Invoicing, recurring billing and chasing payments take hours every month.
Ask the assistant: it shows you a summary, you confirm and it issues. Collections show what is due and overdue.
Receipts and expenses end up in a shoebox or a spreadsheet.
Send a photo: VILO reads it, suggests the category and project, and records it.
Built for owners and teams at:Service SMBsClinics and health centersRepair shops and field serviceDistributors and retailAcademiesReal estateCompanies in Chile and the U.S.
What VILO is
Three pieces that work together, with your company's data in one place
One agent serves your customers and another helps you. Both work on the same data, and everything they do is recorded in your portal.
AI assistant
You write to it like you would to a person, from the app or Telegram. It checks your data and gets things done: invoices, collects, records and reminds.
- Answers with real data, not estimates
- Shows you a summary and asks for confirmation before issuing
- Delivers PDFs and documents right in the chat
Management portal
Everything lives in your company's own web portal: invoicing, collections, expenses, products, leads and calendar, with a history of what each agent did.
- Chilean e-invoicing (SII) and USD invoices
- Leads on a board, with their conversation
- Products and inventory
How it's built
A private space for your company, connected to your channels and systems
Each company gets its own VILO space, with its own database and backups. On one side, your customers and you; on the other, the systems you work with.
Your customers
WhatsApp24/7 servicePhone callnatural voice, in Spanish
You and your team
App VILOiPhone and Android
TelegramWeb portaltu-empresa.vilo-ai.com
Your VILO spaceisolated per company
Service agentqualifies · books · escalates
AI assistantchecks · executes · reminds
Rules and securityconfirmation before issuing · booking limits · never shares private information
Your company's data · customers, leads and conversations, invoices, collections, expenses, purchases, products and stock, calendar, documents
Your systems
SIIChilean e-invoicing
Outlook and Teamscalendar and meetings
Google Calendar
EmailYour ERP or in-house systemwe connect to what you already use
Your CRMHubSpot, Salesforce, Pipedrive, Zoho…
Dedicated database per companyEncrypted daily backupsAccess only for authorized peopleEverything is recorded
Customer service
Every person who writes or calls ends up as an organized lead
The agent follows the way you work: first it understands what the person needs, then decides whether they qualify and books them, and finally leaves everything ready for you to close.
Receives
Replies instantly on WhatsApp or by phone, at any hour and in your brand's voice.
Qualifies
Asks a few questions and marks the person as qualified or not. Tells a sale apart from a support case.
Books with good data
Offers real free slots from your calendar, by appointment type: on-site visit or remote meeting on Teams.
Leaves everything ready
The lead lands on your board with the full conversation, and the appointment on your calendar.
It can also recommend products from your catalog, with price and availability, and note what the customer wants to buy.
AI assistant
Write to it like a person. It answers with your data and does the work.
From the app or Telegram. It checks the system, does the task and shows you the result. Before issuing or sending anything important, it shows it to you so you can confirm.
How much did we sell in August?Net, exempt, tax and gross sales, by company and currency.
Issue October's recurring invoices.It shows you a summary, you confirm and it goes invoice by invoice.
Send me the PDF of the last invoice.It arrives as a file in the same chat.
(photo of a receipt)It reads it, suggests the category and records it as an expense.
Which products are below minimum stock?Stock by warehouse, with an alert when something drops below the minimum you set.
Management portal
The essentials of running your business, in one place
Every module works from the portal, from the app or by chatting with the assistant.
Sales
Electronic invoicing
Chilean SII invoices with a preview and your confirmation before issuing. USD invoices for U.S. companies.
Sales
Recurring invoices
Templates per customer, with fixed amounts or Chilean UF. Batch issuing with per-invoice progress.
Finance
Sales ledger and collections
Monthly net, exempt and tax sales, invoices due and overdue, and payment reminders.
Finance
Expenses from a photo
Reads receipts and PDFs and organizes expenses by category, project and company, in pesos or dollars.
Purchasing
Purchase invoices
Purchase records filtered by month or date range, with the amount you define.
Sales
Quotes
Quotes in your format, as PDF and ready to send.
New
Products and inventory
Catalog with categories, images, SKU, barcode and certifications. Stock by warehouse and minimum-stock alerts.
Customers
Leads and conversations
Board by stage with filters; each lead keeps the full WhatsApp or call conversation.
Day to day
Calendar, tasks and reminders
Appointments synced with your calendar, tasks and alerts on your phone.
VILO doesn't make you switch systems. If you already use an ERP, a CRM or an online store, we connect to them. If you don't have one yet, VILO brings the essentials to get started, and you can connect sales channels such as marketplaces later.
Want to see it with a case like yours?Book a demo →
The app
Coming soon to the stores · in pilot today
Your business in your pocket, even without opening the app
Five sections: Today, Assistant, Calendar, Business and Leads. Plus home-screen and lock-screen widgets showing recurring invoices to issue, monthly sales and qualified leads to contact.
Coming soon to the stores · in pilot today
Integrations
Connected to the tools you already use
Not a parallel system. VILO works on your tools and your real data.
Live today
SII (Chile)Electronic tax documents for sales and purchases
WhatsApp Business24/7 customer service
Microsoft OutlookCalendar and corporate email
Microsoft TeamsRemote meetings created when booking
Google CalendarCalendar and due dates
EmailSending invoices, reminders and documents
TelegramTalk to your assistant from the chat
Phone lineVoice service on your number
Tailored to your business
Your ERP or in-house systemPrices, stock, customers and documents
Your CRMHubSpot, Salesforce, Pipedrive, Zoho or other: leads arrive on their own
StripeInternational payments
Webpay · TransbankPayments in Chile
MarketplacesPublishing your catalog (coming soon)
Security and privacy
Your information and your calendar, protected by design
VILO handles tax, financial and personal data, and also talks to strangers on WhatsApp and by phone. That's why security is built into the foundation of the product.
A dedicated space per company
Separate database, credentials and backups. One company's information never mixes with another's.
Nothing irreversible without your confirmation
Issuing an invoice or sending a document requires reviewing the summary and confirming. You decide what it can do on its own.
The agent never shares private information
The service agent never reveals business data, other customers' data or your calendar, and detects when someone tries to extract information.
Your calendar, safe
Booking limits per number and per day, plus manual approval if you need it. Nobody can flood your calendar.
Attachments from strangers, blocked
Files sent to customer service are never opened or processed. Messages also have a maximum length.
Backups and compliance
Encrypted daily backups. Designed with Chile's personal data protection law (Ley 21.719) in mind.
2026 pilot program
10 pilot spots. 3 left.
We're looking for 3 business owners or entrepreneurs who want to automate their processes with an expert team and a very powerful AI app. VILO already runs every day in real companies; in the pilot we implement it to fit your business and work closely with you.
7 of 10 spots taken3 left
We work with a few companies at a time so we can support every implementation.
- We talkYou tell us what takes up most of your time and which systems you use.
- We connectTax invoicing, email, calendar, WhatsApp and your phone line, in your own VILO space.
- We set up service for your industryTone, qualifying questions, appointment types and hours.
- You operate and we fine-tune togetherWe review the conversations and refine the rules with you.
FAQ
What people ask us most
Do I have to drop my ERP or current system?
No. VILO connects to what you already use. If you don't have a system for invoicing, collections or inventory, VILO brings the essentials to get started.
Can I use only customer service, or only the assistant?
Yes. They complement each other, but you can start with one and add the other later.
Can it issue invoices or send things without me knowing?
No. To issue or send anything important, it shows you a summary and waits for your confirmation. Test invoices never mix with real ones.
What if the agent doesn't know an answer?
It doesn't make things up. It answers only with your business information. If it doesn't have it, it says so, records the question and offers to have your team contact the person.
Where is my data stored?
In your company's private space, with its own database and backups. Only the people you authorize have access.
Does it work outside Chile?
Yes. WhatsApp customer service works in any country, and for U.S. companies VILO issues invoices in USD. Electronic invoicing with the SII is for Chilean companies.
Does it work on iPhone and Android?
Yes. The VILO app is in pilot for iPhone and Android and will be in the stores soon. Meanwhile you can also use Telegram and the web portal.
How much does it cost?
During the pilot we define the plan based on what you need: customer service, the assistant or both. Book a call and we'll send you a proposal.
While VILO serves and organizes, you focus on growing your business
Tell us how you work and we'll show you VILO running with a case like yours.